Support & Services

Expertenunterstützung für EMWorks-Benutzer

Zweistufiges Supportsystem für erhöhte Effizienz

Submit a support request

Two ways to get help

Choose the level of support that matches your workflow

Grundlegender Support

Included
EMWorks bietet ein Basic Support-Programm mit jeder aktiven Jahreslizenz, das umfassende Unterstützung bei der Softwarenutzung, Lizenzverwaltung und Problembehebung bietet. Die Kunden profitieren von Zugang zu den neuesten Updates und effizientem Support durch Web-Meetings, Anrufe und E-Mails, um eine minimale Ausfallzeit sicherzustellen.

Value-Added Support

Premium

For teams who want to get more out of EMWorks, faster.

  • Customized training built around your applications
  • Advanced troubleshooting for complex simulation models
  • Direct access to EMWorks simulation experts
  • Tailored to teams that need deep, personalized assistance
Talk to us about Value-Added Support

Process

How a support request moves through our team

  1. 01

    Submit your request

    Describe your issue through a support request, a call back, or email. Include your license and product version to speed up diagnosis.

  2. 02

    An EM specialist investigates

    A support engineer familiar with EMAG, EMWorks2D, HFWorks or MOTORS reviews your model and reproduces the issue over web meeting, call or email.

  3. 03

    Resolution and follow-up

    You get a fix, a workaround, or guidance — plus access to the latest updates so the same issue doesn't slow you down again.

Common Question

Frequently Asked Questions about EMWORKS Support

Answers to the questions we hear most often before a project kicks off.

Value-Added Support builds on Basic Support with customized training, advanced troubleshooting, and direct access to EMWorks simulation experts, for teams that want deeper, personalized assistance and faster time to proficiency.

You can reach EMWorks technical support by submitting a support request through the website, requesting a call back, or emailing the support team directly. Academic users have a dedicated academic support request channel.

Yes. EMWorks engineers first consult with you to define the scope, technical specifications and functionality needed, then develop custom algorithms, simulation tools or software extensions, rigorously test and validate the solution, and deploy it with training and ongoing support.

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