Two ways to get help
Choose the level of support that matches your workflow
基本サポート
IncludedValue-Added Support
PremiumFor teams who want to get more out of EMWorks, faster.
- Customized training built around your applications
- Advanced troubleshooting for complex simulation models
- Direct access to EMWorks simulation experts
- Tailored to teams that need deep, personalized assistance
Process
How a support request moves through our team
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01
Submit your request
Describe your issue through a support request, a call back, or email. Include your license and product version to speed up diagnosis.
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02
An EM specialist investigates
A support engineer familiar with EMAG, EMWorks2D, HFWorks or MOTORS reviews your model and reproduces the issue over web meeting, call or email.
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03
Resolution and follow-up
You get a fix, a workaround, or guidance — plus access to the latest updates so the same issue doesn't slow you down again.
Frequently Asked Questions about EMWORKS Support
Answers to the questions we hear most often before a project kicks off.
Value-Added Support builds on Basic Support with customized training, advanced troubleshooting, and direct access to EMWorks simulation experts, for teams that want deeper, personalized assistance and faster time to proficiency.
You can reach EMWorks technical support by submitting a support request through the website, requesting a call back, or emailing the support team directly. Academic users have a dedicated academic support request channel.
Yes. EMWorks engineers first consult with you to define the scope, technical specifications and functionality needed, then develop custom algorithms, simulation tools or software extensions, rigorously test and validate the solution, and deploy it with training and ongoing support.